Customer Service Manager for CBD Hemp Manufacturer in Daytona Beach Florida

Important: Read more about this job opening and career opportunity below. Get started with the recruitment and hiring process at the end of the job listing details section.

Job Listing Details

EMPLOYER NAME:

• Bloomios Private Label

EMPLOYER OVERVIEW:

• Bloomios Private Label is a publicly-traded CBD hemp manufacturer located in Daytona Beach, FL.

JOB & CAREER TITLE:

• Customer Service Manager for CBD Hemp Manufacturer in Daytona Beach Florida

JOB & CAREER SUMMARY:

• As a Customer Service Manager, you will lead our customer service department.
• The CSM will provide outstanding customer service to our clients and customers by developing effective customer services procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Knowledge, Skills, and Abilities:

• Apply the standard operating procedures of customer service.
• Ability to respond in a timely manner.
• Easy-to-understand way to solve a problem.
• Communicate effectively and clearly.
• Ability to solve problems effectively.
• Understanding the industry knowledge and terminology.
• Read, write, speak and understand English for the purpose of following written policies and procedures, completing reports, and communicating with others in the work setting.

Essential Functions:

Duty-Service Management

• Supervise day-to-day operations in the customer service department.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on findings.
• Hire and train new customer service personnel.
• Manage the approved budget of the customer service.

Duty-Communication & Customer Relations

• Respond to customer service issues in a timely manner.
• Implement an effective customer loyalty program.
• Stay informed on the latest industry trends, techniques and methods.
• Manage and optimize KPIs.

Other Functions:

• Other duties and/or tasks that may be assigned on an as-needed basis.

Minimum Qualifications:

• Degree in business administration or a related field.
• Any combination of relevant education and/or experience may be substituted for the educational requirement on a year-for-year basis.
• Minimum of 2 years working experience as a customer service manager in the Cannabis and Hemp industry.
• Proficiency in Google Suite (Sheets, Docs, Gmail) and customer service software.
• Read, write, speak and understand English for the purpose of following written policies and procedures, completing reports, and communicating with others in the work setting.
• Excellent communication skills, both written and verbal.
• Strong critical thinking and negotiation skills.
• Strong planning and organizational skills.
• Excellent leadership and interpersonal skills.
• Ability to work independently.
• CRM Implementation or Management experience.
• KPI Management and Optimization.

Working Environment:

• Office setting may include long periods of sitting and a computer interface.
• May be exposed to unusual elements like chemicals, biohazardous materials, dirt, dust, fumes, and/or loud noises from machinery while in the warehouse.
• May be exposed to temperatures that fluctuate from hot to cold.

Position Relationship:

• Reports to the Director of Manufacturing.
• Supervises the Customer Service Associates.

Estimated Salary: $23 per hour based on qualifications.

PAY WAGE or SALARY:

• $23.00 / Hour

JOB LOCATION STATES:

• Cannabis Job in Florida

JOB LOCATION CITIES:

• Cannabis Job in Daytona Beach Florida

JOB CATEGORIES:

• Customer Service Job in Cannabis
• Manager Job in Cannabis

JOB EMPLOYMENT TYPES:

• Full-time Job in Cannabis

EQUAL OPPORTUNITY EMPLOYER (EOE) STATEMENT:

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.