Account Manager Job Description Sample Template

JOB TITLE:

  • Account Manager

DUTIES and RESPONSIBILITIES:

  • Operating as the lead point of contact for any and all matters specific to your accounts.
  • Communicating with clients to ensure that all of their needs are understood and addressed.
  • Building strong client relationships to maintain old business and acquire new customers.
  • Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
  • Forecast and track key account metrics.
  • Liaise between the customer and internal teams.
  • Responsible for working with the Sales team to onboard and integrate new clients and develop existing client relationships.
  • Identifies potential in accounts by studying current business; interviewing key customer personnel and company personnel who have worked with the customer; identifying and evaluating additional needs; analyzing opportunities.
  • Identify upsell/cross-sell opportunities and/or products that are a better fit for each customer’s individual needs to promote value through customer experience
  • Actively respond to customer feedback, continuously elevating the customer experience
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

EXPERIENCE and QUALIFICATIONS:

  • Bachelor’s degree in Marketing, Communications, Business, or related field
  • 3+ years experience in Customer Success or Account Management
  • Excellent listening, negotiation, and presentation skills.
  • Satisfactory problem-solving skills to help resolve customer complaints or needs.
  • Up-to-date understanding of the industry’s consumer behavior.
  • Strong customer service and interpersonal skills for dealing with different types of customers and clients.
  • Time management and multitasking skills in order to handle multiple tasks and clients at once.
  • Strong organizational skills and attention to detail.

PHYSICAL DEMANDS:

  • The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
  • May be required to lift a minimum of 50 pounds.