Assistant Dispensary Manager Job Description Sample Template

JOB TITLE:

  • Assistant Dispensary Manager

DUTIES and RESPONSIBILITIES:

  • Responsible for the day-to-day operations of the retail staff, delivery staff, and security staff.
  • Oversee dispensary team including but not limited to reception, budtenders, security, dispatch, and delivery drivers.
  • Ensure all technology platforms are updated with our most current information (specials, events, marketing materials).
  • Administer routine inspections to maintain the accurate inventory of all cannabis products.
  • Manage and supervise the activities of dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees.
  • Ensure that all Procedures are updated in-store to provide the best practice for staff and patients.
  • Provides support for all dispensary employees, including schedules, training, policy and procedures implementation, facility maintenance, weekly observations and feedback of staff, and performance improvement.
  • Drive a culture of positive employee engagement with a strong focus on inclusion & diversity.
  • Communicate any patient incidents or complaints to the Store Manager, Regional Dispensary Director, or Compliance team.
  • Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
  • Oversee patient education and counseling programs. 
  • Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
  • Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
  • Report all relevant operational information to General Manager.
  • Handle customer issues and concerns in a professional and effective manner.
  • Manage floor to ensure staff is on task at all times.
  • Perform any other duties and projects assigned by Senior Management.

EXPERIENCE and QUALIFICATIONS:

  • Bachelor’s degree or relevant experience.
  • 3 years or more of Retail/Customer Service experience is required.
  • At least 3 years of management experience in high-volume establishments with extensive knowledge in the cannabis industry.
  • Experience working in a highly regulated industry.
  • Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.
  • Proven ability to meet performance goals and metrics.
  • Excellent oral and written communication skills.
  • Proficient in Excel, Microsoft Office, and Powerpoint.
  • Must be 21 Years of Age.
  • Must be able to pass a Level 2 Background Check (FBI).

PHYSICAL DEMANDS:

  • Must be able to stand/walk for up to 6 hours at a time.
  • Must be able to sit for up to 8 hours at a time.
  • Must be able to lift at least 50 pounds safely and properly.