Back Office Application Administrator Job Description Sample Template

JOB TITLE:

  • Back Office Application Administrator

DUTIES and RESPONSIBILITIES:

  • Monitors and maintains the company’s network back-office applications. 
  • Performs quality and spot checks of system performance.
  • Troubleshoots and resolves user problems with and related to back-office application systems.
  • Collaborates with department heads regarding requested improvements and expansions to existing back-office applications
  • Drafts policies and documents related to the acceptable use and standards of the back-office applications.
  • Develops and maintains the company’s email protocol and security, which may include a business-use-only policy to maximize professional business usage and efficiency.
  • Collaborates with the human resources department to develop guidelines for the protection of employee privacy. 
  • Ensures guidelines are consistent with the company’s business and security needs.
  • Prepares training materials, or delivers training, on acceptable use of the back-office applications.
  • Recommends message retention and archive destruction timeframes.
  • Performs other related duties as assigned.

EXPERIENCE and QUALIFICATIONS:

  • Associate degree in Computer Science required; Bachelor’s degree preferred.
  • At least two years of PC/LAN experience, preferably with email systems, is required.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Organizational skills and attention to detail.
  • Excellent customer service skills and understanding.
  • Committed to training and staff development as part of organizational culture.

PHYSICAL DEMANDS:

  • The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
  • May be required to lift a minimum of 50 pounds.