Back Office Application Manager Job Description Sample Template

JOB TITLE:

  • Back Office Application Manager

DUTIES and RESPONSIBILITIES:

  • Managing a back-office application portfolio and associated projects.
  • Identifying opportunities for application optimization, redesign, or process improvement – focused on collaboration systems and internal tools.
  • Providing application administrative support across applications as needed.
  • Partner with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
  • Addressing the various needs, concerns, and expectations of stakeholder groups in planning and executing projects, meeting project requirements, and creating project deliverables.
  • Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources, and risks in order to accommodate the needs of each user/customer.
  • Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
  • Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs.

EXPERIENCE and QUALIFICATIONS:

  • Bachelor’s Degree in Computer Science OR equivalent experience.
  • 5+ years of experience with deploying & maintaining back-office applications at an enterprise level.
  • Desktop support experience in Microsoft environment (Office 365, Current Office Version, Current Operating Systems).
  • Microsoft Certification is preferred.
  • Experience with network administration in the Current Microsoft environment.
  • IT project management experience preferred.
  • System architecture design (LAN and WAN) experience.
  • Strong analytical skills that include working directly with all levels of staff to determine sound solutions for business requirements.
  • Committed to training and staff development as part of organizational culture
  • Strong customer service skills.

PHYSICAL DEMANDS:

  • The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
  • May be required to lift a minimum of 50 pounds.