Concierge Job Description Sample Template
JOB TITLE:
- Concierge
DUTIES and RESPONSIBILITIES:
- Engage in operational activities including greeting customers in a welcoming manner, scanning identification, instructing customers through their customer journey, monitoring occupancy and dispensary perimeter, providing security (throughout the day, during cash transports and product receipt), and providing excellent customer service.
- Monitor occupancy in the dispensary and around the dispensary perimeter.
- Participate in general housekeeping duties for the store.
- Upholding company policies and procedures and local/state regulations.
- Answer customer queries regarding the store and the merchandise make suggestions and encourage questions.
- Receive and process cash transactions in the POS system.
- Stay current with sales prices, discounts, specials, and PAD demonstrations.
- Recognize and monitor security issues and loss prevention.
- Ensure the merchandise area is neat, organized, and clean.
- Take stock inventory as requested.
- Educate the customer regarding the benefits of cannabis, sales happen organically as a result, education is more important than a sale.
- Support the store leadership team.
- Actively educate yourself about cannabis and the industry.
- Must comply with expectations that are aligned with company policy and union contracts.
EXPERIENCE and QUALIFICATIONS:
- At least 1 year of experience in a retail environment.
- High school education or equivalent.
- Experience using point-of-sale systems.
- Great attention to detail.
- In-depth knowledge of cannabis.
- Outstanding communication and interpersonal abilities.
- Ability to communicate with a diverse group of customers and staff members.
- Excellent organizational skills.
- Ability to work in a fast-paced environment.
- Must be 21 years or older.
PHYSICAL DEMANDS:
- Must be able to lift at least 20 lbs, be able to stand for long periods of time, sit, bend, kneel, crouch, and reach.