Customer Service Job Description Sample Template
JOB TITLE:
- Customer Service
DUTIES and RESPONSIBILITIES:
- Interact with potential customers, current patients, and physician office staff in a manner that positions our company for success and provides the best customer experience possible.
- Responsible for all aspects of customer service.
- General support with allocations/deliveries.
- Troubleshoot various customer issues and establish standardized processes for each instance.
- Work closely with delivery and sales partners to resolve customer issues.
- Take ownership of customers’ issues and follow problems through to resolution.
- Answer phones and respond to emails in a courteous and timely manner.
- Proactively identify problems and swiftly implement the appropriate solution.
- Maintain ongoing knowledge of company products and current state laws regarding medical cannabis and delivery regulations.
EXPERIENCE and QUALIFICATIONS:
- Strong passion and familiarity with cannabis culture.
- Very strong written and verbal communication skills.
- Very strong organizational & multi-tasking ability.
- Well-versed in Google Suite (particularly Gmail, Docs, and Sheets).
- Self-motivated, displays a strong ability to work independently and stay on task with little oversight.
- Working knowledge of customer service software, databases, and tools.
- Strong attention to detail and exceptional follow-up skills.
- Ability to work well with all levels of management, employees, and clients.
- High school diploma or equivalent required, Associates degree preferred.
PHYSICAL DEMANDS:
- Prolonged periods sitting at a desk and working on a computer.
- Frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
- Occasionally required to stand; walk; sit; and reach with hands and arms.
- Must be able to lift up to 15 pounds at times.