Customer Support Associate (Metrc) Job Description Sample Template
JOB TITLE:
- Customer Support Associate (Metrc)
DUTIES and RESPONSIBILITIES:
- Receive incoming and place outgoing calls; sends outgoing messages and respond to incoming emails.
- Obtains and verifies user information.
- First point of contact, works closely with clients to determine needs, research issues, and provide the necessary information.
- Provide resolution under guidance from a Customer Support Specialist or Senior Specialist.
- Continually updates job knowledge by studying guides, manuals, and published procedures, and participating in educational opportunities.
- Participates in communication between fellow Customer Support Specialists, Senior Specialists, and Supervisors.
- Keeps equipment operational by following established procedures and reporting malfunctions.
- Displays dedication and commitment to company visions and goals.
EXPERIENCE and QUALIFICATIONS:
- One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person).
- Proficient keyboarding/typing skills- Minimum 35 wpm.
- Excellent customer service skills.
- Creative, flexible, and innovative team player.
- Willingness to work within a constantly changing work environment with flexibility and enthusiasm.
- Excellent verbal communication skills including the ability to listen attentively and clarify customers’ needs.
- Proficient in the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs).
- Ability to manage multiple applications running simultaneously.
- Must have high-speed, landline internet service (50 megabits download and 1 megabit upload) from a reliable provider.
- Successful completion of a pre-employment assessment.
- Successful completion of initial training.
PHYSICAL DEMANDS:
- Remote position.
- Frequently required to sit.
- Frequently required to talk or hear.
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.