Customer Support Associate (Metrc) Job Description Sample Template

JOB TITLE:

  • Customer Support Associate (Metrc)

DUTIES and RESPONSIBILITIES:

  • Receive incoming and place outgoing calls; sends outgoing messages and respond to incoming emails.
  • Obtains and verifies user information.
  • First point of contact, works closely with clients to determine needs, research issues, and provide the necessary information.
  • Provide resolution under guidance from a Customer Support Specialist or Senior Specialist.
  • Continually updates job knowledge by studying guides, manuals, and published procedures, and participating in educational opportunities.
  • Participates in communication between fellow Customer Support Specialists, Senior Specialists, and Supervisors.
  • Keeps equipment operational by following established procedures and reporting malfunctions.
  • Displays dedication and commitment to company visions and goals.

EXPERIENCE and QUALIFICATIONS:

  • One (1) to two (2) years of professional customer service/support expertise and/or proven technical ability (either via phone, virtual, chat, or in-person).
  • Proficient keyboarding/typing skills- Minimum 35 wpm.
  • Excellent customer service skills.
  • Creative, flexible, and innovative team player.
  • Willingness to work within a constantly changing work environment with flexibility and enthusiasm.
  • Excellent verbal communication skills including the ability to listen attentively and clarify customers’ needs.
  • Proficient in the use of Microsoft Word, PowerPoint, and Excel (or equivalent programs).
  • Ability to manage multiple applications running simultaneously.
  • Must have high-speed, landline internet service (50 megabits download and 1 megabit upload) from a reliable provider.
  • Successful completion of a pre-employment assessment.
  • Successful completion of initial training.

PHYSICAL DEMANDS:

  • Remote position.
  • Frequently required to sit.
  • Frequently required to talk or hear.
  • Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse.