Customer Support Specialist (FinTech) Job Description Sample Template
JOB TITLE:
- Customer Support Specialist (FinTech)
DUTIES and RESPONSIBILITIES:
- Provide email, web, and phone support to GCV customers and partners in a timely and accurate manner.
- Gain a deep understanding of the Green Check products.
- Analyze break/fix issues, as well as respond to customer questions and account-related tasks, in a timely manner.
- Submit well-researched and well-documented bugs and feature requests appropriately.
- Closeout and document tickets appropriately, maintaining CRM data cleanliness.
- Escalate issues accordingly.
- Take on special tasks as needed.
EXPERIENCE and QUALIFICATIONS:
- Bachelor’s Degree or commensurate work experience.
- 1-3 years or more professional experience in Customer Support/Service in software or the cannabis space.
- Familiar with Software support, Hubspot CRM and ticketing, Jira, and other software-related tools.
- Excellent communicator and pay close attention to detail.
- Ability to work with minimal direction.
PHYSICAL DEMANDS:
- While performing the duties of this position, the employee is regularly required to talk and hear via electronic devices (ie. computer, monitor, microphone, video, etc.)
- The employee frequently is required to use hands or fingers to operate a computer keyboard and mouse.
- Specific vision abilities required by this position include reading and viewing information on a computer monitor.