Delivery Operations Manager Job Description Sample Template
JOB TITLE:
- Delivery Operations Manager
DUTIES and RESPONSIBILITIES:
- Follow Policies & Procedures for daily operations and fully comply with state medical marijuana regulations.
- Maintain privacy and confidentiality of sensitive patient information.
- Plan, direct, supervise, and control the execution of the technical functions of the delivery station for a single route, multiple routes, and on-road operations.
- Lead process-improvement efforts and manage the implementation of business process solutions.
- Partner with tech developers on software-based enhancements (e.g., menu changes, select delivery time window, select delivery day).
- Mobilize company resources through effective liaison with lead drivers, to create projects capable of driving the business forward and enhancing the customer experience.
- Raise the safety, quality, productivity, and capacity performance on road via regular barrier-breaking deep dives and metric creation.
- Develop standard work for in-station and on-road tasks and use data to ensure that standard work is both being followed and continually improved.
- Champion excellent driver and customer experience while continuously improving last-mile on-road performance. Be a subject matter expert for delivery operations.
- Deliver a comprehensive summary of post-project metrics and areas of potential improvement, and apply insights to future efforts.
EXPERIENCE and QUALIFICATIONS:
- High School Diploma or equivalent (Required).
- 3+ years of Management Experience.
- Must be highly organized and have extreme attention to detail.
- Ability to be flexible with varying work hours to cover all management responsibilities.
- Excellent written and verbal communication skills.
- Strong analytical ability as metrics drive last-mile success.
- Proficient in Microsoft Excel.
- Age 21 or over (Required).
- Valid Government-Issued Photo ID (Required).
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
- May be required to lift a minimum of 50 pounds.