Delivery Verification Agent Job Description Sample Template
JOB TITLE:
- Delivery Verification Agent
DUTIES and RESPONSIBILITIES:
- Creating and updating Leaf Logix and online delivery account profiles.
- Verifying that all state requirements are met to proceed with a compliant sale
- Pulls inventory from the sales floor and staging orders to assist processors.
- Inbound and outbound customer phone calls.
- Resolving account creation issues for customers.
- Creates an exceptional customer service experience with customers.
- Providing any necessary support for the delivery processors.
- Reports all issues to management.
- Daily compliance with state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.
EXPERIENCE and QUALIFICATIONS:
- High school diploma or general education degree (GED)
- 1 to 3 months of related experience and/or training.
- Knowledge of basic computer systems.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of the organization.
- Must be 21 years of age or older.
PHYSICAL DEMANDS:
- The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
- May be required to lift a minimum of 50 pounds.