ERP Support Specialist Job Description Sample Template

JOB TITLE:

  • ERP Support Specialist

DUTIES and RESPONSIBILITIES:

  • Responsible for all first-level support and assisting with various projects relating to the ERP.
  • Evaluate ERP processes, anticipate requirements, uncover areas for improvement, and suggest solutions or workarounds.
  • Develop, recommend, and implement strategies and programs that address company objectives.
  • Work with the Business Systems team to provide functional and technical support for the platform and related system environments; monitor the system daily and respond in a timely manner to security, and usability concerns, and resolve any help requests.
  • Work with Technical Trainers to create training materials and train users.
  • Stay updated on the platform’s new tools, capabilities, and updates.
  • Proven track record of analyzing complex processes and driving execution of improvements.
  • Demonstrated successful transition and implementation of workflows and policies.
  • Understanding of relational databases and data integration tools.

EXPERIENCE and QUALIFICATIONS:

  • Preference of 2+ years supporting ERP systems, preferably Business Central, Dynamics 365.
  • Proven track record of analyzing complex processes and driving execution of improvements.
  • Hands-on experience with the following technology stack: Windows, Microsoft Office, Slack, Monday.com, Dynamics 365, NAV or Business Central, Power BI/Jet Reports,  Salesforce, and Shopify eCommerce.
  • Strong organizational, analytical, and presentation skills.
  • Effectively communicate information and respond to questions/suggestions from various levels within the company.
  • State regulations require all applicants must be 21 years of age or older.
  • Will be required to submit a background check.
  • Must obtain all state-required: permits, licenses, and certifications.
  • Travel between sites will be required.

PHYSICAL DEMANDS:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
  • May be required to lift a minimum of 50 pounds.