ERP Support Specialist Job Description Sample Template
JOB TITLE:
- ERP Support Specialist
DUTIES and RESPONSIBILITIES:
- Responsible for all first-level support and assisting with various projects relating to the ERP.
- Evaluate ERP processes, anticipate requirements, uncover areas for improvement, and suggest solutions or workarounds.
- Develop, recommend, and implement strategies and programs that address company objectives.
- Work with the Business Systems team to provide functional and technical support for the platform and related system environments; monitor the system daily and respond in a timely manner to security, and usability concerns, and resolve any help requests.
- Work with Technical Trainers to create training materials and train users.
- Stay updated on the platform’s new tools, capabilities, and updates.
- Proven track record of analyzing complex processes and driving execution of improvements.
- Demonstrated successful transition and implementation of workflows and policies.
- Understanding of relational databases and data integration tools.
EXPERIENCE and QUALIFICATIONS:
- Preference of 2+ years supporting ERP systems, preferably Business Central, Dynamics 365.
- Proven track record of analyzing complex processes and driving execution of improvements.
- Hands-on experience with the following technology stack: Windows, Microsoft Office, Slack, Monday.com, Dynamics 365, NAV or Business Central, Power BI/Jet Reports, Salesforce, and Shopify eCommerce.
- Strong organizational, analytical, and presentation skills.
- Effectively communicate information and respond to questions/suggestions from various levels within the company.
- State regulations require all applicants must be 21 years of age or older.
- Will be required to submit a background check.
- Must obtain all state-required: permits, licenses, and certifications.
- Travel between sites will be required.
PHYSICAL DEMANDS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
- May be required to lift a minimum of 50 pounds.