Floor Lead Job Description Sample Template

JOB TITLE:

  • Floor Lead

DUTIES and RESPONSIBILITIES:

  • Responsible for opening duties which include setting up products for the day, managing the previous night’s deposit, and change disbursement.
  • Understands and assists the Management Team with daily operations, including budgets, marketing, and sales strategies, inventory control, preventative maintenance, training, community outreach, and patient management.
  • Successfully create a hospitable place for customers to enjoy and learn about our products.
  • Investigate any discrepancies in cash and leave notes for senior management for reconciliation if a solution/cause cannot be found.
  • Helping to implement new policies, procedures, and training as needed from the direction of senior management.
  • Accountable for accurately receiving, coordinating, and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with the company’s, local, and state policies.
  • Adapts to varied sales volume and provides support and directions to team members; stays active by initiating continued learning activities, creates an engaging environment, and assists in keeping the dispensary properly stocked, clean, tidy, and in operating order while keeping a “Patient First” acuity.
  • Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining potential benefits of the Premium Cannabis products offered; inspires patient confidence and creates brand loyalty.
  • Check in with new employees regarding their knowledge, growth, and capacity within position.
  • Ensure that Budtenders are putting products back in their original place.
  • Conducting Daily huddles to inform the team about daily deals, promotions, new drops, slow movers, and their prices/selling points.

EXPERIENCE and QUALIFICATIONS:

  • 2- 4 years of experience in management in the retail/hospitality sector, and/or sales setting with a focus on customer experience is required.
  • Good interpersonal skills and proven ability to positively influence people.
  • Detail-oriented with an eye on process optimization.
  • Proficiency in using MS Office and/or related application programs.
  • Strong organizational skills. 
  • Excellent communication skills both verbally and through written media.
  • Ability to manage multiple projects, set priorities, and meet deadlines.
  • Established ability to deliver sincere and consistent leadership to a diverse team.
  • Experience with budgets, cash handling, and POS/inventory control systems.
  • Ability to adapt to changing priorities in a high-volume environment.
  • Experience working in a highly regulated industry.
  • Must be 21 years of age or older.
  • Must pass any and all required background checks.

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 20 pounds at times.
  • Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.