Floor Manager Job Description Sample Template
JOB TITLE:
- Floor Manager
DUTIES and RESPONSIBILITIES:
- Assist with hiring, developing, and managing retail floor team members.
- Manage daily tasks related to the retail floor, including all opening and closing procedures.
- Handle minor software and hardware issues related to the Point of Sale System.
- Liaison with the IT team and software provider to handle more complex issues.
- Maintain a thorough understanding of all state and local compliance laws related to the retail floor.
- Conduct regular feedback sessions with supervisors and associates.
- Ensure all management, financial, and POS reports are readily accessible/available.
- Ensure all areas, stations, and processes of the department comply with all local and state regulations.
- Partner with Floor Supervisor(s) to ensure the dispensary’s cash flow/intake is properly managed while maintaining an organized and balanced safe.
- Manage customer flow by observing and understanding sales trends.
- Handle high-level discrepancies with customers maintaining excellent customer service through the lotus way experience.
- Coordinate with the Inventory Department to ensure the correct fills of products are being brought to the downstairs inventory racks.
- Ensure all protocols and procedures related to the sales floor are being followed at all times.
- Take on additional responsibilities outside the primary job description as assigned by Store Management.
EXPERIENCE and QUALIFICATIONS:
- Preferred: two (2) years of experience working in a regulated industry, preferably the medical or recreational cannabis industry.
- Minimum of one (1) year of cash handling experience; two (2) years preferred.
- Knowledge of Microsoft Excel, Google Sheets, and moderate computer skills with the ability to adapt to new software.
- Excellent organization and communication skills.
- Problem-Solving Skills.
- Detail-oriented, and meticulous.
- Must be a minimum of 21 years of age.
- Must comply with all legal or company regulations for working in the industry.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms.
- May be required to lift a minimum of 50 pounds.