Home Delivery Coordinator Job Description Sample Template
JOB TITLE:
- Home Delivery Coordinator
DUTIES and RESPONSIBILITIES:
- Oversee all patient purchases requesting home delivery.
- Creating home delivery schedules based on geographical markets to optimize delivery times and minimize logged hours.
- Managing and training staff for home delivery department on delivery SOPs & logistical navigation practices, as well as staff scheduling and assignment of routes.
- Tracking delivery vehicles and inventory, complying with standard vehicle safety SOPs through daily checklists.
- Fielding any patient inquiries/issues in relation to their purchase and delivery.
- Accurately log transactions in the patient portal to confirm patient allotment prior to delivery and entering BioTrack for internal inventory.
- Utilizing navigation software to ensure accurate and timely delivery on multiple-stop routes.
EXPERIENCE and QUALIFICATIONS:
- Minimum of 1-year relevant experience.
- Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to work collaboratively in a team environment.
- Analytical skills, adaptability, problem-solving, and versatility.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
- May be required to lift a minimum of 50 pounds.