Hospitality Lead Job Description Sample Template

JOB TITLE:

  • Hospitality Lead

DUTIES and RESPONSIBILITIES:

  • Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same.
  • Development of high customer experience standards, to include a “showtime” culture and industry-leading customer engagement through sales training and product knowledge.
  • Execute a world-class hospitality program to drive repeat business through strong local grassroots networking, customer data capture, and execution of our loyalty program.
  • Assist store leaders with executing business initiatives in an effective and efficient manner.
  • Report out to the Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.
  • Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the stores.

EXPERIENCE and QUALIFICATIONS:

  • Associate degree.
  • Minimum 3 years of leadership experience with customer service in retail.
  • Demonstrated ability to achieve individual selling goals and metrics.
  • Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market is a huge plus.
  • Dispensary-related experience is a plus.
  • Communication Proficiency.
  • Confident and acts with the utmost integrity.
  • Highly flexible with the ability to adapt to different situations.
  • Minimum 21 years of age.

PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms. 
  • May be required to lift a minimum of 50 pounds.