Hospitality Lead Job Description Sample Template
JOB TITLE:
- Hospitality Lead
DUTIES and RESPONSIBILITIES:
- Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same.
- Development of high customer experience standards, to include a “showtime” culture and industry-leading customer engagement through sales training and product knowledge.
- Execute a world-class hospitality program to drive repeat business through strong local grassroots networking, customer data capture, and execution of our loyalty program.
- Assist store leaders with executing business initiatives in an effective and efficient manner.
- Report out to the Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.
- Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the stores.
EXPERIENCE and QUALIFICATIONS:
- Associate degree.
- Minimum 3 years of leadership experience with customer service in retail.
- Demonstrated ability to achieve individual selling goals and metrics.
- Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market is a huge plus.
- Dispensary-related experience is a plus.
- Communication Proficiency.
- Confident and acts with the utmost integrity.
- Highly flexible with the ability to adapt to different situations.
- Minimum 21 years of age.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
- May be required to lift a minimum of 50 pounds.