IT Administrator Job Description Sample Template
JOB TITLE:
- IT Administrator
DUTIES and RESPONSIBILITIES:
- Monitor the help desk inbox and respond in a timely manner to incoming requests.
- Responsible for employee on-boarding and off-boarding which includes configuring equipment, desk setup, and training on basic functions.
- Support and maintain IP-based phone systems.
- Provide support for the implementation and maintenance of IT systems.
- Identify, investigate, and resolve user problems with computer software and hardware.
- Add, remove, or update user account informationActively track and report on inventory levels of all equipment.
- Provides technical support for end-user inquiries in person, using remote tools, or via phone concerning systems operations.
- Build and enhance the IT risk management program for compliance with regulatory, financial, information security, and data privacy requirements.
- Create and improve internal workflow processes for submitting, tracking, and resolving IT concerns.
EXPERIENCE and QUALIFICATIONS:
- Bachelor’s degree in Information Technology or related field preferred
- 1-2 years of relevant IT or computer science experience
- Ability to diagnose and resolve basic technical issues
- Working knowledge of network concepts, including LAN, WAN, and private network protocols.
- Customer service oriented with a focus on follow through.
- Ability to learn and support industry-specific or custom software.
- Ability to determine urgency and prioritize work appropriately.
- Flexibility to work independently or in a team as needs require.
- Strong oral and written communication, documentation, and interpersonal skills.
- Experience utilizing a Helpdesk ticketing system.
- Experience supporting a mobile and remote workforce.
- A certified Information Systems Auditor (CISA) is preferred.
- Previous Helpdesk support experience is required, and remote Helpdesk support experience is preferred.
- Strong working knowledge of Windows server and desktop operating systems.
- Strong working knowledge of end-user equipment configuration and troubleshooting, including desktops, laptops, RF scan guns, iPads, cell phones, and printers.
- Proven analytical and problem-solving abilities.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is required to walk; sit for long hours, use hands for typing; talk, and hear.
- Specific vision abilities required by the job include close vision for reviewing electronic and hard copy documents.
- Moderate lifting of up to 40 lbs. may be expected.