Lounge Server Job Description Sample Template

JOB TITLE:

  • Lounge Server

DUTIES and RESPONSIBILITIES:

  • Cheerfully wait on guests, give a summary of the lounge, make recommendations, and upsell.
  • Maintain a clean and organized space.
  • Responsibly serve cannabis and monitor the consumption of cannabis by our guests.
  • Communicate any food allergies or dietary restrictions to the kitchen and team.
  • Serve food and beverages, check in with, and monitor guests’ experience throughout their visit to ensure guest satisfaction.
  • Promptly address guest issues and concerns.
  • Build rapport with guests and foster an approachable and welcoming store environment.
  • Cultivate a repeat customer base through the brand loyalty program and data retention.
  • Assist with maintaining the cleanliness of the lounge to the company’s standards and all health codes at all times.
  • Process all cash and charge transactions according to house procedures.
  • Provide assistance to other team members and departments (retail) to contribute to the best overall performance of the operation.
  • Perform side work and end-of-shift closeout tasks.

EXPERIENCE and QUALIFICATIONS:

  • Previous one (1) or more years experience as Budtender preferred. 
  • Basic knowledge of state and local compliance laws is preferred.
  • Strong product knowledge and understanding of cannabis use and its effects in order to communicate the safe use of our products.
  • Must have a food handler’s certificate.
  • Ability to prioritize, organize and make good judgments.
  • Ability to compute basic mathematical calculations.
  • Excellent communication skills.
  • Must be 21 or older.

PHYSICAL DEMANDS:

  • Standing and walking for long periods of time. 
  • Repetitive bending, stooping, reaching, twisting, lifting, and carrying. 
  • Reaching above, at, and below shoulder level. 
  • Lifting and carrying unassisted up to 30 lbs. of bulk goods. 
  • Exposure to cleaning agents.