Lounge Server Job Description Sample Template
JOB TITLE:
- Lounge Server
DUTIES and RESPONSIBILITIES:
- Cheerfully wait on guests, give a summary of the lounge, make recommendations, and upsell.
- Maintain a clean and organized space.
- Responsibly serve cannabis and monitor the consumption of cannabis by our guests.
- Communicate any food allergies or dietary restrictions to the kitchen and team.
- Serve food and beverages, check in with, and monitor guests’ experience throughout their visit to ensure guest satisfaction.
- Promptly address guest issues and concerns.
- Build rapport with guests and foster an approachable and welcoming store environment.
- Cultivate a repeat customer base through the brand loyalty program and data retention.
- Assist with maintaining the cleanliness of the lounge to the company’s standards and all health codes at all times.
- Process all cash and charge transactions according to house procedures.
- Provide assistance to other team members and departments (retail) to contribute to the best overall performance of the operation.
- Perform side work and end-of-shift closeout tasks.
EXPERIENCE and QUALIFICATIONS:
- Previous one (1) or more years experience as Budtender preferred.
- Basic knowledge of state and local compliance laws is preferred.
- Strong product knowledge and understanding of cannabis use and its effects in order to communicate the safe use of our products.
- Must have a food handler’s certificate.
- Ability to prioritize, organize and make good judgments.
- Ability to compute basic mathematical calculations.
- Excellent communication skills.
- Must be 21 or older.
PHYSICAL DEMANDS:
- Standing and walking for long periods of time.
- Repetitive bending, stooping, reaching, twisting, lifting, and carrying.
- Reaching above, at, and below shoulder level.
- Lifting and carrying unassisted up to 30 lbs. of bulk goods.
- Exposure to cleaning agents.