Mobile Guide Job Description Sample Template

JOB TITLE:

  • Mobile Guide

DUTIES and RESPONSIBILITIES:

  • Provide deliveries, acting as a driver or passenger while delivering exceptional service for our customers.
  • Acts as a liaison between internal departments to continually improve customer experience and maximize sales.
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance.
  • Obtain the appropriate documentation from each patient at every delivery, ensuring the validity of their identification and registration.
  • Record each visit using appropriate software, ensuring the accuracy of patient information, and recording notes if necessary.
  • Maintain a basic understanding of the Cannabis based therapeutics, and services provided by the organization.
  • Recommends products to customers and caregivers, including therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • During delivery, ensures safe transport, complete and accurate manifest, package quantities, dates, times, and mileage.
  • Ensure the delivery vehicle is stocked, clean, and in proper operational order.
  • Comply with policies and procedures and assist in the development and upkeep of Delivery Standard Operating Procedures.

EXPERIENCE and QUALIFICATIONS:

  • 1 year or more of driving experience in the US.
  • Must have an established driving record in Good Standing.
  • Ability to navigate efficiently
  • Accurate data entry and record-keeping
  • Organizational skills, customer service, and time management abilities
  • Ability to work in a changing and challenging environment
  • Proficiency in Windows-based software and internet navigation
  • Ability to make decisions as necessary with oversight when needed
  • Able to function well as part of a team while communicating with team members.
  • Age 21 or over.
  • High School Diploma or equivalent.
  • Valid Government-Issued US Driver’s License.

PHYSICAL DEMANDS:

  • Must be able to remain in a seated position inside the vehicle for extended periods.
  • Ability to pick up heavy items to load (50 or more lbs.) onto the vehicle.
  • Ability to sit and stand for long periods of time.
  • Ability to bend in a repetitive motion.
  • Move heavy totes, boxes, and other cargo in and out of the vehicle.
  • Constantly operate a computer and other office machinery.
  • Kneeling, stooping, crouching, and reaching for things on shelving with assisted ladders throughout the duration of the shift.