Patient Care Specialist Job Description Sample Template

JOB TITLE:

  • Patient Care Specialist

DUTIES and RESPONSIBILITIES:

  • Assist patients in a customer-facing, intimate retail environment.
  • Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs.
  • Ensure the sales floor is properly stocked and the presence of the store is well maintained.
  • Own responsibility for remaining up-to-date with product knowledge.
  • Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction.
  • Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints.
  • Promote a work environment that is positive, communicative, patient-oriented, and compliant
  • Complies with all safety and security protocols for dispensary staff.
  • Accurate and timely data entry of patient profiles.
  • Verifying proper paperwork, documentation, and ID for customers.
  • Other duties as assigned by the Management Team.

EXPERIENCE and QUALIFICATIONS:

  • 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
  • Previous experience with POS systems.
  • Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
  • Consistent demonstration of excellent customer service skills.
  • Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system.
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
  • Experience working with Microsoft Office suite.
  • High School Education or GED.
  • Must be a minimum of 21 years of age.
  • Must pass any and all required background checks.
  • Must be and remain compliant with any and all legal or company regulations for working in the industry.

PHYSICAL DEMANDS:

  • While performing the duties of this job, the employee regularly reach, grasp, bend, stand, walk, sit, talk, and listen.
  • The employee must occasionally lift and/or move up to 25 pounds as it relates to the office environment.
  • Must be able to sit and/or stand for extended periods of time while maintaining focus.