Receptionist Job Description Sample Template

JOB TITLE:

  • Receptionist

DUTIES and RESPONSIBILITIES:

  • Welcome and check-in patients, caregivers, and visitors at the dispensary.
  • Provide exceptional customer service to all clients, vendors, and visitors.
  • Check and verify customers’ IDs for legal age and validity.
  • Answer, screen, and forward incoming phone calls.
  • Follow all health, safety, and sanitation regulations.
  • Perform any clerical duties as needed.
  • Ensure the reception area is tidy and presentable.
  • Manage the flow of the lobby and customer queue to ensure all customers are helped in a timely manner.
  • Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
  • Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
  • Maintain positive customer relationships to establish a loyal customer base.
  • Know and understand applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.
  • Ensure patient confidentiality and security.

EXPERIENCE and QUALIFICATIONS:

  • High School Diploma or GED.
  • Previous experience in a receptionist, administrative role, host, or server position.
  • A passion for cannabis and a desire to continually learn more.
  • Minimum 21 years of age (or per state regulations).
  • Must pass all required background checks.
  • Must comply with all legal or company regulations for working in the industry.
  • Excellent written and verbal communication skills.
  • Strong time-management skills with the ability to prioritize tasks.
  • Must have good organizational and computer skills.
  • Proficiency in Microsoft Office Suite.
  • Experience in Treez is preferred, but not required.
  • Front desk experience in either a medical or retail setting is preferred.

PHYSICAL DEMANDS:

  • This position requires constant moving, talking, hearing, reaching, and standing.
  • Must be able to stand for at least two consecutive hours.
  • Must be able to lift at least 30 lbs.
  • May occasionally be required to stoop, kneel, crouch, and climb ladders.