Representative Job Description Sample Template
JOB TITLE:
- Representative
DUTIES and RESPONSIBILITIES:
- Communicating with customers, making outbound calls to potential customers, and following up on leads.
- Understanding customers’ needs and identifying sales opportunities.
- Answering potential customers’ questions and sending additional information per email.
- Creating and maintaining a database of current and potential customers.
- Explaining and demonstrating features of products and services.
- Staying informed about competing products and services.
- Conduct regularly scheduled sales calls and provide exceptional customer service through highly responsive communication with accounts.
- Liaise with outside sales to determine the best approach to provide service and support; facilitate the handover process if/when appropriate.
EXPERIENCE and QUALIFICATIONS:
- Cannabis industry experience is considered a strong asset.
- Understanding of sales performance metrics.
- Previous experience in a sales position is preferred.
- Proficiency in Microsoft Office and CRM software.
- Excellent communication skills, both verbal and written.
- Good organizational skills and the ability to multitask.
- Excellent phone and cold calling skills.
- Exceptional customer service skills.
- Strong listening and sales skills.
- High school diploma/GED.
PHYSICAL DEMANDS:
- Regularly required to talk or hear, stand, walk, and sit.
- Occasionally required to reach with hands and arms.
- Must occasionally lift and/or move up to 25 pounds.