Representative Job Description Sample Template

JOB TITLE:

  • Representative

DUTIES and RESPONSIBILITIES:

  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers’ needs and identifying sales opportunities.
  • Answering potential customers’ questions and sending additional information per email.
  • Creating and maintaining a database of current and potential customers.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Conduct regularly scheduled sales calls and provide exceptional customer service through highly responsive communication with accounts.
  • Liaise with outside sales to determine the best approach to provide service and support; facilitate the handover process if/when appropriate.

EXPERIENCE and QUALIFICATIONS:

  • Cannabis industry experience is considered a strong asset.
  • Understanding of sales performance metrics.
  • Previous experience in a sales position is preferred.
  • Proficiency in Microsoft Office and CRM software.
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Excellent phone and cold calling skills.
  • Exceptional customer service skills.
  • Strong listening and sales skills.
  • High school diploma/GED.

PHYSICAL DEMANDS:

  • Regularly required to talk or hear, stand, walk, and sit. 
  • Occasionally required to reach with hands and arms. 
  • Must occasionally lift and/or move up to 25 pounds.