Sales Support Supervisor Job Description Sample Template

JOB TITLE:

  • Sales Support Supervisor

DUTIES and RESPONSIBILITIES:

  • Responsible for, but not limited to, driving flawless execution of the company’s go-to-market strategy.
  • Train, develop, and coach the Sales Support team on company standards, sales processes, and best practices.
  • Ensure efficient execution of product delivery, payment collection, and brand ambassador responsibilities such as merchandising, education, relationship building, competitor insights, and compliance with safety policies.
  • Create and communicate routes and schedules for deliveries, payment picks, education sessions (EDUs), and events.
  • Drive industry-leading performance and customer service.
  • Ensure the team complies with traffic legislation, is conscious of road safety, and demonstrates safe driving and other good road safety habits.
  • Build relationships with intake managers and budtenders to win consumer awareness, increase recommendation rates, and drive incremental sales.
  • Attend events, partnerships, and promotional opportunities to represent and promote the company.
  • Ensure brand integrity in stores in regard to displays, pricing, etc.
  • Invoice, manifest, and utilize Cannabis Tracking System (CTS). Maintain compliance within all systems.
  • Organize, maintain, and track swag, unmedicated samples, and event inventory.
  • Ensure 100% event readiness by stocking bins, filling samples, and organizing display items.
  • Restock on-site inventory at facilities weekly, or as frequently as necessary.
  • Support Sales Management Processes.
  • Assist Sales Account Managers and other sales staff by providing marketplace feedback, assessing industry trends, and communicating clients’ needs through appropriate channels.
  • Understand state-level regulations and internal policies ensuring proper field execution and internal communication.

EXPERIENCE and QUALIFICATIONS:

  • 3 years of experience directly related to customer-facing responsibilities and account management, preferably in the cannabis, or related industry.
  • At least 1 year of supervisory or lead experience.
  • ServSafe Food Handler’s Card is preferred.
  • Possess basic mathematical skills: addition, subtraction, multiplication, and division.
  • Proficiency in Microsoft Office, data analysis, MS Business Central ERP, Google Apps, and Salesforce CRM is a plus.
  • Must be able to effectively communicate in English, both verbally and written.
  • Must obtain state-required Cannabis permits, licenses, and/or certifications.
  • Must be 21 years of age.
  • Willing to submit to a background check, including a motor vehicle report.

PHYSICAL DEMANDS:

  • The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
  • May be required to lift a minimum of 50 pounds.