Technician Job Description Sample Template

JOB TITLE:

  • Technician

DUTIES and RESPONSIBILITIES:

  • Provides knowledge, expertise, guidance, and a personalized experience to each patient by explaining the potential benefits of the Premium Cannabis products offered.
  • Ensures patient questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately
  • Oversees patient intake process, ensuring that appropriate patient records and paperwork are submitted, and confidential information is maintained appropriately.
  • Accountable for accurately receiving, coordinating, and fulfilling patient orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with AYR Wellness, local and state policies.
  • Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy, and in operating order while keeping a “Patient First” acuity.
  • Follows compliance practices and prevents the diversion of medical cannabis to anyone other than authorized patients.
  • Assists in processing and monitoring floor stock and participates in daily inventory counts.
  • Maintain clean and orderly workstations and display cases.
  • Label all medicine containers with test results.
  • Email patient purchase receipts upon request.
  • Protect patient HIPAA rights by maintaining strict confidentiality of personal and financial information.
  • Communicate patient concerns to the Dispensary Manager.
  • Perform other duties as assigned by management.

EXPERIENCE and QUALIFICATIONS:

  • Prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.
  • Experience in the cannabis or healthcare industry is highly desirable.
  • Ability to process orders through computer systems and point-of-sale systems.
  • Strong organizational skills. 
  • Must demonstrate attention to detail and accuracy in record keeping.
  • Must possess basic math, computer, and cash-handling skills.
  • Ability to coordinate and problem-solve in a professional manner.
  • Solid computer skills at an intermediate level in MS Windows environment (Outlook, Word, Excel, and PowerPoint).
  • Must be able to communicate effectively with patients/caregivers and team members.
  • Must be 21 years of age or older.
  • Must pass any and all required background checks
  • Must be and remain compliant with any and all legal or company regulations for working in the industry
  • High School Diploma/GED

PHYSICAL DEMANDS:

  • The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms.
  • Must be able to remain in a stationary position when checking in patients or when operating the register.
  • Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
  • Ability to twist, turn, bend, stand, and walk as required to perform the duties associated with functioning as a dispensary manager.