Wellness Advisor (Home Delivery Agent) Job Description Sample Template

JOB TITLE:

  • Wellness Advisor (Home Delivery Agent)

DUTIES and RESPONSIBILITIES:

  • Educate medical patients on different cannabis products and how cannabis impacts the human body in different ways to best assist patients in product selection.
  • Provide excellent customer service and satisfaction despite stressful events/conditions.
  • Verification of proper documentation and ID for patients.
  • Successfully handle and deliver packages.
  • Verify the accuracy of orders before going out for delivery.
  • Safely drive and perform safety inspections on Company vehicles. 
  • Follow all local & state laws, road/driving regulations, and Company policies.
  • Correctly process payment methods.
  • Follow Company policies and state Rules and Regulations for the accurate handling, storage sale, and dispensation of products.
  • Maintain an organized and clean vehicle.
  • Communicate effectively with the support team to provide exceptional customer service and ensure deliveries are completed.
  • Use smartphone devices for GPS Navigation, dispensations, conducting administrative requirements such as clocking in/out, and communicating with supervisors and other team members.
  • Load and unload packages in the delivery vehicle.
  • Support the team in daily work requirements including participation in rescue calls when other team members need assistance with their routes.

EXPERIENCE and QUALIFICATIONS:

  • High School Diploma or equivalent.
  • 1 – 5 years experience in customer service.
  • 1 – 3 years experience in a delivery driver role, preferred.
  • Retail experience is mandatory.
  • Excellent customer service skills.
  • Ability to learn and understand cannabinoids and how they interact with the human body.
  • Ability to use standard office equipment, computer equipment, and software including word processing, database management, spreadsheet applications, and email.
  • Valid Driver’s license.
  • Ability to read maps and use GPS.
  • Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures.
  • Must be 21 years of age or older to apply.
  • Must comply with all legal or company regulations for working in the industry.

PHYSICAL DEMANDS:

  • The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
  • May be required to lift a minimum of 50 pounds.