Wellness Associate Job Description Sample Template
JOB TITLE:
- Wellness Associate
DUTIES and RESPONSIBILITIES:
- Assist patients and caregivers with cannabis recommendations through the process of product selection, effects, potency, dosing, methods of consumption, and administration.
- Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate.
- Complete the required state-mandated training program as well as company-provided weekly, monthly, and quarterly educational training.
- Answer questions and provides general information and guidance for patients regarding policies and procedures as well as laws and regulations, communicating with sensitivity
- Work closely with the General Manager to resolve patient complaints, concerns, and issues.
- Develop and maintain strong relationships with patients and caregivers by anticipating needs.
- Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.
- Ask relevant questions to determine the best medicine for the patient’s concerns.
EXPERIENCE and QUALIFICATIONS:
- High school diploma or GED equivalent
- Proper licenses/certifications, if required.
- Cannabis knowledge is preferred.
- At least 1 year of customer service, retail, or related experience is preferred.
- Excellent communication and customer service skills.
- Demonstrated attention to detail and organizational skills with the ability to multitask in a fast-paced environment.
- Must have excellent interpersonal communications skills as well as the ability to multitask.
- Minimum 21 years of age (or per state regulations).
- Must pass any and all required background checks.
PHYSICAL DEMANDS:
- Able to push, pull, lift, or move a minimum of 50 lbs.
- Capable of sitting, standing, kneeling, bending, squatting, and or walking for extended periods of time.
- Ability to handle cash or card transactions with patients using an electronic processing system.