Customer Service Agent at Private and White Label Manufacturing Company in Daytona Beach Florida

EMPLOYER NAME:

• BH Private Label

EMPLOYER OVERVIEW:

• BH Private Label is a private and white label manufacturing company in Daytona Beach, FL.

JOB & CAREER TITLE:

• Customer Service Agent at Private and White Label Manufacturing Company in Daytona Beach Florida

JOB & CAREER SUMMARY:

• Customer Service Agent provides top-notch customer service through phone, email, or chat delivering on-demand, timely, and valuable resolution to clients with questions on private label products based on a fundamental understanding of all operational areas.

DUTIES and RESPONSIBILITIES:

• Utilizes best practice to guide customers from BH Private Label approved templates, resources, product suite, in accordance with company guidelines, standards, and processes to ensure quality and compliance.
• Assists in the resolution of related operational concerns, provides relevant information, and makes recommendations for best practice guidance.
• Delivers or coordinates delivery, as appropriate, of BH Private Label and administrative solutions.
• Transitions customer inquiries relating to products and other customer full-scope operations to the appropriate team or team member. This may require the coordination of several teams/team members to assist customers with a full one-call resolution.
• Provides accurate information in an efficient, friendly, professional, and empathetic manner translating to a positive customer and colleague experience.
• Handles and resolves open cases, chats, and calls in the customer system while keeping customers regularly advised of status and anticipated resolution timing.
• Thoroughly document all customer interactions in the BH Private Label administrative system using approved methods.
• Alerts organization to key internal and/or external business concerns (such as constantly evolving regulatory compliance requirements) and trends that affect business results.
• Proactively updates the department knowledge base with the assistance of other teams members.
• Responsible for taking initiative and action towards professional development.
• Responsible for contributing to high customer retention.
• Other projects and responsibilities may be added at the manager’s discretion.

QUALIFICATIONS and REQUIREMENTS:

• Must be 21 years of age or older.

Estimated Salary: $15 per hour based on qualifications.

Minimum Pay Wage or Starting Salary:

• $15.00 / Hour

Job by State:

• Florida

Job by City:

• Daytona Beach Florida

Job by Category:

• Administrative
• Customer Service

Job by Type:

• Full-time

Equal Opportunity Employer (EOE) Statement:

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.