Dispatcher Job Description Sample Template
JOB TITLE:
- Dispatcher
DUTIES and RESPONSIBILITIES:
- Communicate any discrepancies or concerns to our sales team or customers regarding orders.
- Resolve issues timely and efficiently.
- Pay attention to details and accurately prepare each order.
- Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager.
- Assist customers with possible substitutions when items are sold out or are unable to be fulfilled.
- Always maintain a clean and organized workspace.
- Manage, route, track, and assign deliveries to a fleet of drivers.
- Accurately track, report, and assign cash bags and tips for drivers.
- Answer basic questions regarding all cannabis products, both in-store and delivery deals.
- Improvise solutions to dispatch issues as they arise, escalating to the appropriate management as needed.
- Ensure customers’ concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
- Maintain a positive work environment conducive to trust and respect.
EXPERIENCE and QUALIFICATIONS:
- Must have a basic understanding of cannabis laws, rules, and regulations set forth by the state and local authorities.
- Fundamental knowledge, as well as the ability to be taught and guided in areas related to the distribution process.
- Possess strong interpersonal, communication, and customer service skills.
- Must be proactive and solution-oriented with a positive attitude.
- Strong multi-tasker and able to work in a fast-paced environment.
- High school diploma or general education degree (GED).
- Must possess a valid driver’s license and medical recommendations.
- Must be 21 years old per state regulations and pass a criminal background check.
PHYSICAL DEMANDS:
- Work may require prolonged sitting/standing, some bending, stooping, and stretching.
- Requires normal range of hearing.
- Requires healthy vision (aided or unaided).
- Requires lifting up to 50 pounds.