Dispatcher Job Description Sample Template

JOB TITLE:

  • Dispatcher

DUTIES and RESPONSIBILITIES:

  • Communicate any discrepancies or concerns to our sales team or customers regarding orders.
  • Resolve issues timely and efficiently.
  • Pay attention to details and accurately prepare each order.
  • Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager.
  • Assist customers with possible substitutions when items are sold out or are unable to be fulfilled.
  • Always maintain a clean and organized workspace.
  • Manage, route, track, and assign deliveries to a fleet of drivers.
  • Accurately track, report, and assign cash bags and tips for drivers.
  • Answer basic questions regarding all cannabis products, both in-store and delivery deals.
  • Improvise solutions to dispatch issues as they arise, escalating to the appropriate management as needed.
  • Ensure customers’ concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.
  • Maintain a positive work environment conducive to trust and respect.

EXPERIENCE and QUALIFICATIONS:

  • Must have a basic understanding of cannabis laws, rules, and regulations set forth by the state and local authorities.
  • Fundamental knowledge, as well as the ability to be taught and guided in areas related to the distribution process.
  • Possess strong interpersonal, communication, and customer service skills.
  • Must be proactive and solution-oriented with a positive attitude.
  • Strong multi-tasker and able to work in a fast-paced environment.
  • High school diploma or general education degree (GED).
  • Must possess a valid driver’s license and medical recommendations.
  • Must be 21 years old per state regulations and pass a criminal background check.

PHYSICAL DEMANDS:

  • Work may require prolonged sitting/standing, some bending, stooping, and stretching.
  • Requires normal range of hearing.
  • Requires healthy vision (aided or unaided).
  • Requires lifting up to 50 pounds.