Cannabis Guide Job Description Sample Template
JOB TITLE:
- Cannabis Guide
DUTIES and RESPONSIBILITIES:
- Onboard customers and capture mandatory documents based on state regulatory requirements.
- Answer telephone calls from customers, schedule appointments as necessary and support any other administrative functions.
- Ensure compliance with all regulatory and internal policies by adhering to and upholding a culture of accountability.
- Accurately utilize the point-of-sale system and follow all policies around cash handling expectations.
- Adhere to standardized operational procedures including safety & security protocols.
- Continually develop and maintain cannabis product knowledge.
- Ensure understanding of the local Cannabis Program and Federal Laws regarding cannabis.
- Comply with and enforce all security, legal requirements, and company operational standards and policies.
- Ensure a well-maintained and welcoming dispensary environment.
EXPERIENCE and QUALIFICATIONS:
- High School Diploma or GED.
- At least 2 years of experience working in retail, hospitality, or health care organization is preferred.
- Ability to cultivate long-term customer relationships.
- Previous experience working in a fast-paced environment.
- Excellent communication skills.
- Passion for customer care and thirst for cannabis knowledge.
- Basic computer skills, familiarity with point-of-sale systems, and cash handling experience.
- Strong attention to detail.
- Must be at least 21 years of age.
- Must pass a thorough internal and external background check including a criminal history check by the State Police and FBI.
- Must obtain a Dispensary Registration Identification Card from the local governing department.
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
- May be required to lift a minimum of 50 pounds.