Cannabis Guide Job Description Sample Template

JOB TITLE:

  •  Cannabis Guide

DUTIES and RESPONSIBILITIES:

  • Onboard customers and capture mandatory documents based on state regulatory requirements.
  • Answer telephone calls from customers, schedule appointments as necessary and support any other administrative functions.
  • Ensure compliance with all regulatory and internal policies by adhering to and upholding a culture of accountability.
  • Accurately utilize the point-of-sale system and follow all policies around cash handling expectations.
  • Adhere to standardized operational procedures including safety & security protocols.
  • Continually develop and maintain cannabis product knowledge.
  • Ensure understanding of the local Cannabis Program and Federal Laws regarding cannabis.
  • Comply with and enforce all security, legal requirements, and company operational standards and policies.
  • Ensure a well-maintained and welcoming dispensary environment.

EXPERIENCE and QUALIFICATIONS:

  • High School Diploma or GED.
  • At least 2 years of experience working in retail, hospitality, or health care organization is preferred.
  • Ability to cultivate long-term customer relationships.
  • Previous experience working in a fast-paced environment.
  • Excellent communication skills.
  • Passion for customer care and thirst for cannabis knowledge.
  • Basic computer skills, familiarity with point-of-sale systems, and cash handling experience.
  • Strong attention to detail.
  • Must be at least 21 years of age.
  • Must pass a thorough internal and external background check including a criminal history check by the State Police and FBI.
  • Must obtain a Dispensary Registration Identification Card from the local governing department.

PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk and hear. 
  • This employee is frequently required to stand, walk, use hands or feet, and reach with hands and arms.
  • May be required to lift a minimum of 50 pounds.