Fulfillment Specialist Job Description Sample Template

JOB TITLE:

  • Fulfillment Specialist

DUTIES and RESPONSIBILITIES:

  • Provides logistical support to multiple cannabis production functions by ensuring accurate delivery of products.
  • Fulfill orders ensuring accurate and compliant tracking systems are maintained.
  • Assist with internal inquiries from Retail and Sales.
  • Prepares finished goods for shipment to accounts by pulling, packing, and palletizing.
  • Unload delivery trucks and make sure that each inbound delivery matches the purchase order.
  • Generate METRC manifests ensuring compliance with all current laws and regulations.
  • Act as liaison between upper management and the employees/staff in regard to process and/or organizational structure in the industry and within the company.
  • Oversees the order tracking process and ensures orders are processed in accordance with the organization’s customer service standards.
  • Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
  • Work in collaboration with all members of the Inventory/Compliance team to ensure production standards are delivered upon.

EXPERIENCE and QUALIFICATIONS:

  • Must be 21 years of age or older to apply.
  • High school diploma or equivalent experience.
  • Strong verbal and written communication skills.
  • Adapt quickly to ever-changing priorities and can multitask with ease.
  • Detail-oriented and have quick, accurate math skills to account for inventory.
  • Good time management skills.
  • Strong customer service skills.
  • Familiarity with the metric system of measurements.
  • Can work both independently and in a team environment.
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
  • Must pass any and all required background checks.
  • Understand aspects of production; adhere to strict safety, quality, and production standards.
  • Proficient in Microsoft Office, specifically Excel.
  • High-level attention to detail and organizational skills.
  • Ability to prioritize tasks and meet deadlines with a shifting workload in a fast-paced environment.
  • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry.

PHYSICAL DEMANDS:

  • Must be able to stand, kneel, and bend over without much assistance 80% of the time.
  • Must be able to lift up to 50 lbs. at a time.
  • Ability to sit or stand in one place for long periods of time.
  • Employee is regularly required to perform reaching, grasping, bending, stooping, talking, hearing, seeing, and repetitive motions.