Hospitality Associate Job Description Sample Template
JOB TITLE:
- Hospitality Associate
DUTIES and RESPONSIBILITIES:
- Be an advocate of cannabis customer care.
- Meet and greet customers with a pleasant warming demeanor and direct them where to proceed for a positive experience.
- Maintain a safe environment by providing a high-end welcoming hospitality experience.
- Help customers and patients navigate through cannabis and educate them on how it can be used as a wellness product.
- Calming agitated customers and working out amicable solutions.
- Provide support and guidance to all managers for all facility security and customer experience functions.
- Report any unattainable situations to management immediately.
- Drive repeat business through local grassroots networking and our loyalty program.
- Understand merchandise flow standards, backroom organization, and how it affects floor set execution, replenishment and recovery, and the overall in-store brand experience.
EXPERIENCE and QUALIFICATIONS:
- Must be 21 years of age
- Must comply with all local, state, and company regulations.
- High School Diploma or equivalent.
- Passion for and knowledge about Cannabis.
- Has a positive upbeat attitude and a desire to help people find the best product for their needs.
- Excellent customer service, communication, and interpersonal skills.
- Knowledgeable in leading best practices of loss prevention and security.
- Superior customer or hospitality service.
- Basic computer skills including using Microsoft Office (Word and Excel) to write incident reports.
- Must Learn and understand Federal, State, and local laws relating to the cannabis industry and safety regulations
PHYSICAL DEMANDS:
- Regularly required to talk and hear.
- Frequently required to stand, walk, use hands or feet, reach with hands and arms, and may be required to lift a minimum of 50 pounds.
- Frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls.