Retail Associate Job Description Sample Template
JOB TITLE:
- Retail Associate
DUTIES and RESPONSIBILITIES:
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
- Maintain knowledge of all products for sale in the dispensary, including but not limited to cannabis strains, infused products, concentrates, vaporizers, and accessories.
- Ensure all products being sold are correctly labeled.
- Prevent cannabis sales to anyone under the age of 19, by reviewing government-issued photo identification to validate permission to enter.
- Fill all time during scheduled shifts with productive, useful activities, including cleaning, stocking, researching, organizing, or completing any other tasks to contribute to company success.
- Lead tours of the sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids, and vendor-produced products available.
- Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
- Accurately record online orders into the point-of-sale (POS) system.
- Confirm the accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.).
- Participate in and help with the coordination of regular inventory checks.
EXPERIENCE and QUALIFICATIONS:
- 3+ years of retail or hospitality experience
- Retail, operations, and/or sales experience.
- Excellent computer, mathematical, language, and reasoning skills.
- Excellent communication skills, both oral and written and the ability to handle multiple tasks simultaneously.
- Proficiency in MS Office products and POS (cashier) systems.
- High School diploma or General Education Development (GED)
- Must be at least 21 years of age to apply.
- Must successfully pass an extensive background check.
- Must be and remain compliant with any and all legal or company regulations for working in the industry.
PHYSICAL DEMANDS:
- Must be able to sit, stand, walk, stoop, crouch, reach, and lift for extended periods of time.
- Must be able to individually move objects up to 50 lbs in all directions.