Retail Associate Job Description Sample Template

JOB TITLE:

  • Retail Associate

DUTIES and RESPONSIBILITIES:

  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns.
  • Maintain knowledge of all products for sale in the dispensary, including but not limited to cannabis strains, infused products, concentrates, vaporizers, and accessories.
  • Ensure all products being sold are correctly labeled.
  • Prevent cannabis sales to anyone under the age of 19, by reviewing government-issued photo identification to validate permission to enter.
  • Fill all time during scheduled shifts with productive, useful activities, including cleaning, stocking, researching, organizing, or completing any other tasks to contribute to company success.
  • Lead tours of the sales floor within the store, making product recommendations based on ongoing research of strains, cannabinoids, and vendor-produced products available.
  • Abide by product handling procedures, including company safety and health policies as well as regulatory agency compliance.
  • Accurately record online orders into the point-of-sale (POS) system.
  • Confirm the accuracy of order displayed in POS (correct product, quantity and/or weight, RFID, Pricing, etc.).
  • Participate in and help with the coordination of regular inventory checks.

EXPERIENCE and QUALIFICATIONS:

  • 3+ years of retail or hospitality experience
  • Retail, operations, and/or sales experience.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Excellent communication skills, both oral and written and the ability to handle multiple tasks simultaneously.
  • Proficiency in MS Office products and POS (cashier) systems.
  • High School diploma or General Education Development (GED) 
  • Must be at least 21 years of age to apply.
  • Must successfully pass an extensive background check.
  • Must be and remain compliant with any and all legal or company regulations for working in the industry.

PHYSICAL DEMANDS:

  • Must be able to sit, stand, walk, stoop, crouch, reach, and lift for extended periods of time.
  • Must be able to individually move objects up to 50 lbs in all directions.